Most of our products come with a 1 year warranty unless otherwise indicated for a particular offer.
The warranty is eligible within 1 year from the date of the purchase and covers issues regarding all defects in materials and workmanship.
If you apply for warranty case UHP IMPORT SIA at its sole discretion will either repair or replace your product free of charge.
Note: We will not return any shipping cost that you might incur for sending your product back to us.
Warranty will be voided in case any of the following conditions are detected:
- Original warranty label had been removed or destroyed
- The returned item has been subjected to misuse or consequential, special or incidental damage (including water damage, physical abuse or improper mounting/installation).
- Your device had been modified in any way.
- Your documents confirming the purchase are missing or unreadable.
HOW TO RETURN OR EXCHANGE AN ITEM:
In order to return an item:
- Your product must be properly packed including all the related parts and components, manuals, antennas, etc.
- Include detailed return claim with your name/surname, complete return address, order number, date of purchase, written description of the problem with your device, valid telephone number, copy of documents confirming the purchase.
- Product should be shipped pre-paid. We recommend that you ship your product insured via postal service with a tracking number. UHP IMPORT SIA doesn’t bear any responsobility for lost or damaged packages
Money refunds will be given in case wrong product has been sent to you.
UHP IMPORT SIA will refund all return shipping costs and will also cover replacement shipping chargers.
- The device must be purchased in our webstore and have our warranty label!
- Warranty will be voided if the warranty label is removed or destroyed.
- The product must be in the same new condition without any signs of wear. the related parts and components i.e. protective films, screws, knobs, etc shouldn’t be missing. .
- Returns will be provided if the if purchased item is sent back within 14 days of shipment arrival and if return claim has been submitted to or using our online form UHP IMPORT SIA within 5 calendar days of shipment arrival.
Note! Items stated as “AS IS” are not returnable under any circumstance.